To request an appointment, please contact our Call Center line (604) 265 85 84 during our service hours:
On the day of your appointment, please arrive 30 minutes early to the admissions area of the assigned office. Do not forget to bring:
Identification document.
Service authorization (if applicable).
Medical history and test instructions.
Before requesting your appointment, please go to the authorizations office at our main location with the following documents:
Initial care: Copy of the emergency report with
FURIPS.
Medical history: From all facilities where you
received care.
Medical certificate: Issued by your treating
physician, with signature and registration number,
stating that the injuries were caused by a traffic
accident.
Billing statements: From the healthcare
institutions (IPS) where you were treated.
Referral: For the requested service.
Optional documents: Sketch or police
report.
Identification: Copies of the patient’s ID,
SOAT, driver’s ID, vehicle registration card, and
driver’s license.
Once the documentation is verified and approved, you may request your appointment through our Call Center line.
According to Resolution 1995 of 1999, the medical record is a private and confidential document. It can only be accessed by third parties with the patient’s authorization or in cases provided by law.
To request it, you must meet the following requirements:
By email: you must attach the following documents to the email gestiondocumental@clinicaorlant.com
In addition, you must meet the following requirements:
If you are the patient: Present your original
ID document.
If you are a family member or authorized third
party:
If you are the parent or legal guardian of a
minor:
If you are a family member of a deceased
patient:
If the patient is of legal age and
incapacitated:
Once the documentation is verified and approved, you may request your appointment through our Call Center line.
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